Knowledge Base - Ordantra

Start and organise

Set up the first useful service workflow and endpoint pilot.

Understand isolation, switching, roles and workspace lifecycle.

Configure how work is routed, timed and automated.

Run service operations

Triage, own, discuss and resolve work with connected context.

Prioritise incidents, connect impact and preserve the resolution trail.

Plan, review, execute, validate and roll back changes.

Manage endpoint intelligence

Enrol Windows and Linux devices and manage trusted updates.

Read device identity, posture, software and inventory history.

Tune policy, understand findings and create accountable work.

Review authentication, transport, collection and non-collection.